Terms of Service
Terms of Use
Preview — These terms are provided for transparency during our pre-launch period. Final terms will be published at launch and may differ from what is shown here.
Effective Date: Upon launch Last Updated: April 6, 2026
These Terms of Use (“Terms”) govern your access to and use of the Undercurrent platform (“Platform,” “Service”) operated by Clover IT Solutions of the Upstate, LLC (“Company,” “we,” “us,” “our”), a South Carolina limited liability company.
By creating an account or using the Platform, you agree to these Terms and the End User License Agreement. If you do not agree, do not use the Platform.
1. Description of Service
Undercurrent is an organizational intelligence platform for fractional practitioners — consultants, advisors, and interim executives — who serve organizations in bounded, expertise-driven engagements.
The Platform provides AI-augmented engagement intelligence: it helps practitioners organize observations, track evolving hypotheses, and surface patterns in organizational dynamics. It is a private tool for the practitioner’s own use. It is not a client-facing deliverable, a reporting tool, or a dashboard for client organizations.
2. Account Registration
You must provide accurate, current information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
Notify us immediately at support@undercurrentapp.ai if you believe your account has been compromised. One account per individual. Accounts are non-transferable.
3. Acceptable Use
You may use the Platform to:
- Capture and organize observations from client engagements
- Track working hypotheses and evolving patterns
- Prepare for meetings and client interactions
- Build longitudinal understanding of organizational dynamics
You may not use the Platform to:
- Make personnel decisions about individuals (hiring, firing, performance management)
- Generate outputs intended to target, evaluate, or characterize specific individuals
- Share outputs directly with client organizations without professional interpretation
- Reverse-engineer, decompile, or attempt to extract the Platform’s proprietary framework
- Access the Platform on behalf of another person or organization without authorization
- Use the Platform for any unlawful purpose
The Platform analyzes organizational systems, not people. For the full terms governing this distinction, AI augmentation, and your professional responsibilities, see the End User License Agreement.
4. Data Ownership
You own your data. We process it.
All observations, notes, client information, meeting debriefs, and other content you enter remain your property. We do not claim ownership of your content.
We use your content solely to provide the Service — including AI processing and pattern detection. We do not use your content to train AI models. We do not share your content with other users or third parties except as necessary to operate the Service.
AI processing involves third-party model providers (currently Anthropic and Google) subject to their enterprise data processing terms.
For details on data handling, see our Privacy Policy.
5. Intellectual Property
The Platform’s methodology — including the specific selection, combination, and encoding of academic traditions into computational structures — is proprietary. The published academic traditions are public; their integrated encoding is not.
You may not copy, reproduce, reverse-engineer, or create derivative works based on the Platform’s methodology, AI prompts, signal definitions, or architecture. See the EULA for full terms.
6. Subscription and Billing
Access requires a paid subscription following a free trial period. Subscription terms and pricing are presented at the time of purchase. Payment processing is handled by Stripe.
For refund terms, see our Refund Policy.
7. Termination
By you: Cancel your subscription and close your account at any time through account settings or by contacting support@undercurrentapp.ai.
By us: We may suspend or terminate your account if you violate these Terms or use the Platform in a manner that could harm other users or the Service.
After termination: You have 30 days to export your data. After 30 days, data is permanently deleted.
8. Limitation of Liability
The Platform is provided “as is” without warranties of any kind. We do not warrant that it will be uninterrupted, error-free, or that AI outputs will be accurate. Our total liability is limited to fees paid in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.
You bear professional responsibility for decisions made based on Platform outputs.
9. General
Governing Law. These Terms are governed by South Carolina law. Disputes shall be resolved in Greenville County, SC courts.
Changes. We may update these Terms with 30 days’ notice. Continued use constitutes acceptance.
Entire Agreement. These Terms, the EULA, Privacy Policy, and Refund Policy constitute the entire agreement.
Contact: Clover IT Solutions of the Upstate, LLC Greenville, SC Email: legal@undercurrentapp.ai Web: https://undercurrentapp.ai