End User License Agreement

Preview — These terms are provided for transparency during our pre-launch period. Final terms will be published at launch and may differ from what is shown here.

Effective Date: Upon launch Last Updated: April 6, 2026

This End User License Agreement (“Agreement,” “EULA”) is a legal agreement between you (“Practitioner,” “you,” “your”) and Clover IT Solutions of the Upstate, LLC (“Company,” “we,” “us,” “our”), a South Carolina limited liability company, for the use of the Undercurrent platform (“Platform,” “Service”).

By creating an account, accessing, or using the Platform, you agree to be bound by this Agreement. If you do not agree, do not use the Platform.

1. License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your professional advisory practice, subject to this Agreement and your active subscription.

This license does not include:

The right to sublicense, resell, or distribute access to the Platform
The right to modify, adapt, or create derivative works of the Platform
The right to reverse-engineer, decompile, disassemble, or otherwise attempt to extract the source code, analytical framework, AI prompts, signal definitions, or architecture of the Platform
Any ownership interest in the Platform or its intellectual property

2. What the Platform Is

Undercurrent is an organizational intelligence platform for fractional practitioners — consultants, advisors, and interim executives — who serve organizations in bounded, expertise-driven engagements.

The Platform captures observations from your engagements, tracks evolving hypotheses, surfaces patterns across interactions, and prepares you for client conversations. It is your private instrument. The client never sees the Platform. They see a practitioner who is simply better prepared.

The Platform does not follow a predetermined path. Each observation reveals the next step. Each meeting debrief surfaces new questions. The picture builds iteratively, shaped by what you encounter in the field — not by a template imposed before the engagement began. You should not expect the Platform to produce a completed assessment on a fixed timeline. Confidence builds with evidence.

3. Systems, Not People

This distinction is foundational. It governs everything the Platform does and everything you agree to by using it.

The Platform analyzes organizational systems. It does not assess individuals.

People are complex, irreducible parts of a system. They cannot be reduced to a behavioral score, a personality type, or a category. When the Platform identifies a pattern — say, that a particular stakeholder consistently goes quiet when a specific topic arises — it is mapping a dynamic within the system. It is describing how someone functions in a specific organizational context at a specific moment in time. It is not making a claim about who they are.

Organizational systems theory treats behavior as a function of the system, not the individual. The same person may behave entirely differently in a different system, under different leadership, with different pressures. The Platform reads the system. You interpret what that means for the people within it, using your professional judgment.

You agree to:

Use insights to understand organizational systems, not to target individuals
Exercise professional judgment in how you communicate findings to clients
Recognize that observed patterns are hypotheses, not verdicts
Not represent AI-generated outputs as your own original analysis without professional review

You agree not to:

Characterize, profile, or evaluate individuals outside of their systemic context
Generate outputs intended to support personnel actions (hiring, firing, disciplinary decisions)
Treat observed patterns as fixed traits of the people involved
Use the Platform in any way that would harm the individuals or organizations described in your data

4. AI Augmentation and Its Limits

The Platform uses artificial intelligence extensively. You must understand what that means — and what it does not.

What AI does: AI processes your observations through a curated methodology. It extracts narrative patterns, assesses observations against accumulated evidence, generates hypotheses, identifies emerging themes, synthesizes longitudinal pictures, processes audio transcriptions, and generates probing questions for meeting preparation.

What AI does not do: AI does not think. It does not understand your clients. It does not have professional judgment. It produces outputs based on statistical patterns in language. Those outputs can be remarkably useful — and they can be remarkably wrong.

All AI outputs are suggestions that require your professional interpretation. The Platform presents hypotheses, not conclusions. Confidence levels are always visible.

AI can and will make mistakes. Outputs may be factually inaccurate, contextually inappropriate, overconfident in weak patterns, or blind to dynamics the data does not capture.

You bear professional responsibility for every insight you act on, every question you ask in a meeting, every recommendation you make to a client. The Platform sharpens your preparation. It does not replace your judgment.

5. Proprietary Framework

The Platform’s methodology is the proprietary intellectual property of Clover IT Solutions of the Upstate, LLC.

The Platform draws on published academic traditions — constructivist epistemology, the Critical Incident Technique, organizational systems theory, adaptive leadership, formation theory, organizational learning. These traditions are public. We did not invent them.

What is proprietary is the specific selection, combination, and encoding of those traditions into a unified system: which frameworks were chosen, why those and not others, how they speak to each other as an integrated lens, and how that integration is translated into computational structures — narrative markers, signal definitions, vocabulary mappings, and playbooks.

You agree not to:

Attempt to extract, reconstruct, or reverse-engineer the framework
Use knowledge of the Platform’s approach to build competing products
Disclose proprietary aspects of the methodology to third parties
Scrape, mine, or systematically collect AI-generated outputs for the purpose of replicating the Platform’s capabilities

6. Your Data and Confidentiality

Ownership

All content you enter — observations, meeting debriefs, client profiles, player notes, working theories — is your data. You own it. We process it to provide the Service.

You may export your data at any time. You may request permanent deletion at any time.

Client Data

Data you enter about your clients is for your professional use only. The Platform has no relationship with your clients or the individuals described in your observations. Your professional and contractual obligations to your clients govern how you handle that information.

You agree to:

Maintain appropriate confidentiality protections for client data
Not share raw Platform outputs with client organizations without professional interpretation
Comply with any non-disclosure or confidentiality agreements between you and your clients

Engagement Isolation

Each client engagement is hermetically sealed. No data crosses engagement boundaries. One client’s data never influences another client’s analysis.

7. What the Platform Is Not

Not a substitute for professional judgment. The Platform augments your expertise. It does not replace it.
Not legal advice. Nothing in the Platform’s outputs constitutes legal guidance.
Not an HR tool. The Platform is not designed for personnel decisions, performance reviews, or employment actions.
Not a compliance system. The Platform does not monitor regulatory compliance.
Not a client deliverable. The Platform is your private instrument. It is not designed to produce reports for your clients.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

The Platform is provided “as is.” We do not warrant that it will be uninterrupted, error-free, or suitable for any particular purpose.
We are not liable for decisions you make based on Platform outputs. AI outputs may be inaccurate. You are responsible for evaluating them and exercising professional judgment.
Our total liability for any claim arising under this Agreement is limited to the fees you paid us in the 12 months preceding the claim.
We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost clients, reputational harm, or business interruption.

9. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

Your use of the Platform and its outputs
Your violation of this Agreement
Your violation of any applicable law, regulation, or professional standard
Any third-party claim arising from content you entered into the Platform
Any claim by your clients or their employees related to your use of insights derived from the Platform

10. Export and Deletion

Export: You may export your data at any time through the Settings interface. Exported data includes observations, client profiles, player profiles, meeting debriefs, working theories, and canon data.

Deletion: You may request deletion of specific client engagements, specific records, or your entire account. Deletion requests are processed within 5 business days. Deleted data is permanently removed from production systems. Backup retention follows the schedule in our Privacy Policy.

Post-termination: After your subscription ends or your account is terminated, you have 30 days to export your data. After 30 days, all data is permanently deleted.

11. Term and Termination

This Agreement is effective as long as you maintain an active account.

We may terminate this Agreement immediately if you:

Violate any material term of this Agreement
Use the Platform to target individuals rather than understand systems
Attempt to extract or reverse-engineer the proprietary framework
Engage in any activity that could harm the Platform, its users, or the Company

Upon termination, your license ceases immediately. Sections 5, 8, 9, and 12 survive termination.

12. General

Governing Law. This Agreement is governed by the laws of the State of South Carolina, without regard to conflict of law principles. Disputes shall be resolved in the state or federal courts located in Greenville County, South Carolina.

Severability. If any provision is found unenforceable, the remaining provisions continue in full force.

Entire Agreement. This Agreement, together with the Terms of Use, Privacy Policy, and Refund Policy, constitutes the entire agreement between you and the Company regarding the Platform.

Changes. We may update this Agreement from time to time. We will notify you of material changes via email at least 30 days before they take effect. Continued use after changes take effect constitutes acceptance. If you do not agree, you must stop using the Platform.

Contact. For questions about this Agreement:

Clover IT Solutions of the Upstate, LLC Greenville, SC Email: legal@undercurrentapp.ai Web: https://undercurrentapp.ai